Customer Information

  • When does GemFest take place?
    GemFest runs from Thursday 11th June to Sunday 14th June 2026.

  • Thursday

    • Car Parks Open: 10:00am

    • Festival Gates Open: 12:00pm

    • Customers may begin queueing from 10:00am

    Friday

    • Car Parks Open: 10:00am

    • Festival Gates Open: 11:00am

    • Customers may begin queueing from 10:00am

    Saturday & Sunday

    • Festival Gates Open: 11:00am

  • Thursday, Friday & Saturday

    • Gates close at 20:00

    Sunday

    • Gates close at 17:00

    No re-entry is permitted outside of these gate opening times.

  • Yes — guests may leave the festival site at any time.

    Re-entry is permitted during gate opening hours only.

    Please note:

    • You may not re-enter with alcohol

    • Wristbands must remain attached at all times

  • The festival site closes at 12:00 on Monday 15th June 2026.

    All guests must have fully vacated the site by this time.

Event Information & Opening Times

  • GemFest is strictly 18+. A Challenge 25 policy is in place at all gates and bars, so please bring valid photo ID (passport, driving licence, or PASS card). Anyone under 18 will be refused entry without refund.

  • Accepted forms include:

    • Passport

    • Photographic driving licence

    • PASS hologram ID card

    Images of ID, photocopies or expired ID will not be accepted.

  • For the safety of everyone on site, all attendees will be subject to security searches at the point of entry. This includes bag checks, pocket-emptying and the use of handheld metal-detector wands where appropriate. 

    Any attendee who refuses a search will be denied entry without refund.

    If an attendee is found in possession of prohibited substances at the gate, they will be taken to a designated private area beside the main entrance for an enhanced search.

Admission

  • General Entry: Includes access to the main arena and all general campsites.

    VIP Upgrade:

    Featuring:

    • Express entry on arrival

    • Hot showers + upgraded toilets within the VIP Campsite

    • VIP Area within the Arena:

      • Premium toilets

      • A premium bar

      • A dedicated chill-out space

    Glamping Upgrade:

    Enjoy the full VIP experience plus the comfort of a pre-pitched 4-person bell tent.

    Includes:

    • Everything in the VIP Camping Upgrade

    • Glamping tent in the Glamping campsite

    Receiving Your Ticket

    Your booking confirmation is sent immediately after purchase.

  • Please contact info@pulluprecordings.co.uk for assistance.

  • No. Tickets are non-refundable.

    Please ensure you can attend before purchasing.

    It is possible to transfer or resell your ticket:

    • If you have purchased a ticket via Skiddle, you can use their Re:Sell function by clicking here.

    • For tickets bought via FIXR, Resident Advisor or Fatsoma, we suggest using Tixel by clicking here.

Tickets

  • Yes. We are committed to making GemFest as inclusive as possible. Accessible facilities include:

    • Personal Assistant (PA) Tickets

    • Accessible parking

    • Accessible toilets

    • Lowered bar areas

    1. Purchase your ticket via Skiddle.

    2. Complete the Accessibility Application Form and upload any required supporting evidence.

    3. We will review your application and get back to you as soon as possible. 

    Applications must be submitted no later than 11th May 2026 (one month before the festival).

Accessibility

Arena

  • To keep the arena safe and comfortable for everyone, the following rules apply:

    Allowed:

    • Small bags (subject to security checks)

    • Personal power banks

    • Small cameras such as GoPros or compact cameras

    • Reusable water bottles (empty on entry)

    • Essential medications (with proof/prescription)

    Not Allowed:

    • Chairs, camping furniture or large blankets

    • Food or drink (except empty reusable bottles)

    • Alcohol

    • Professional cameras (DSLRs, SLRs or cameras with detachable lenses) unless pre-approved

    • Large bags or suitcases

    • Glass of any kind

    All items are subject to search on entry.

  • General Camping
    Included with all tickets. Bring your own tent and essentials.

    Campervan Pass
    A Campervan ticket is needed (found in “Add-ons”) per vehicle that intends to stay in the designated Campervan area.

    All customers must have a valid GemFest entry ticket.

    VIP Upgrade:

    Featuring:

    • Express entry on arrival

    • Hot showers + upgraded toilets within the VIP Campsite

    • VIP Area within the Arena:

      • Premium toilets

      • A premium bar

      • A dedicated chill-out space

    Glamping Upgrade:

    Enjoy the full VIP experience plus the comfort with our up-to 4-person pre-pitched bell tents.

    Includes:

    • Everything in the VIP Camping Upgrade

    • Glamping tent in the Glamping campsite

  • GemFest is committed to protecting the beautiful grounds of Charlton Park Estate, and we ask all attendees to help us keep the site clean and respected.

    Please take all your belongings and rubbish home with you - including tents, chairs, camping gear and anything else you bring. Avoid leaving items behind, as abandoned equipment cannot be recycled and often ends up in landfill. 

    Use the bins and recycling points provided throughout the site and always remember to respect the land, wildlife, and surrounding environment. 

    Keeping your campsite tidy throughout the weekend helps maintain a safe, enjoyable atmosphere for everyone. By doing your part, you help ensure GemFest can continue for years to come.

  • The distance between the car park and camping area is approximately 100 meters, making it easy to transport your belongings without hassle.

  • No, there are no electrical power points available in the campsite.

  • To keep everyone safe, the following rules apply across all campsites: 

    • No open fires 

    • No BBQs

    • No gas stoves or gas canisters

    • No amplified sound systems

    • Fire lanes must be kept clear at all times. 

    Festival management reserves the right to move tents or equipment if they obstruct emergency access.

    To view our full terms & conditions, please click HERE.

  • General Camping includes access to toilets and drinking water points. 

    VIP Camping and Glamping includes access to posh-loos and hot showers. Queues should be expected at peak times. 

    Drinking water points are available across all campsites and inside the arena.

  • For safety reasons, cooking equipment is not permitted in any campsite. 

    This includes:

    • Gas stoves

    • Disposable BBQs

    • Charcoal BBQs

    • Open flames of any kind

    Please plan your meals accordingly and make use of the wide range of food traders onsite.

  • Yes - we strongly recommend bringing your own power bank.

    High-capacity power banks are allowed.

    There are no plug sockets available in the campsites.

Camping

  • GemFest operates a zero-tolerance policy on illegal drugs, including nitrous oxide. Searches will be in place. Anyone found in possession will be evicted and may be referred to police.

    • Illegal drugs, nitrous oxide, and any psychoactive substances

    • Paint spray cans, permanent markers, or other items intended for graffiti or vandalism

    • Knives or bladed articles (including locking knives)

    • Glass bottles or containers (except small make-up/perfume bottles)

    • Fireworks, explosives, flares, smoke or gas canisters, and air horns

    • Weapons, imitation weapons, or anything that could reasonably be considered an offensive weapon

    • Laser devices or laser pens

    • Large or professional sound systems, PA equipment, subwoofers, or similar audio setups

    • Gas stoves, barbecues, or any type of gas canisters

    • Generators or chemical toilets (except fixed in approved live-in vehicles)

    • Sky lanterns, paraffin lamps, or candles

    • Drones, UAVs, or remote-controlled devices

    • High-visibility clothing/tabards (unless authorised)

    • Payment systems such as PDQ or EPOS devices

    • Animals (except registered assistance dogs, which must be declared in advance to the Access Team)

    There is security on site at all times throughout the weekend.

  • You may bring alcohol on the first entry to the campsite only. 

    Limits per person:

    • 10 x 440ml cans of lager, cider, or beer, 

    • OR 12 x 250ml cans of premixed spirits, 

    • OR 1 x 3-litre box of wine. 

    No spirits, hard liquor, or glass bottles are permitted. 

    Alcohol cannot be brought into the arena.

  • A fully staffed Medical Centre is on site alongside a Welfare Tent offering a safe, quiet space. Please familiarise yourself with their locations on arrival.

    If you feel unwell, it's important to seek medical attention as soon as possible. Medical teams are there to help, not to judge and their top priority is your health and safety. 

    Ignoring symptoms can make things worse, so don't hesitate to reach out - no issue is too small. Get help early to prevent more serious problems and will ensure that you and those around you can continue to enjoy the festival safely.

  • Yes - Ask for Angela will be in operation at GemFest.

    If you ever feel unsafe, uncomfortable, or need discreet assistance, approach any staff member or bar team and “Ask for Angela.” They will immediately help you and ensure you’re taken to a safe space or connected with the appropriate support team.

  • GemFest takes place outdoors in early summer, so conditions can vary - from strong sunshine to cooler evenings and the occasional downpour. Please come prepared for all scenarios.

    Sun Protection

    • Please bring adequate sun protection to stay safe throughout the weekend.

    • Aerosols are not permitted on site — only cream-based sunscreen is allowed.

    • Hot weather is common during the festival period, so keeping yourself cool and protected is essential.

    Hydration

    • Staying hydrated is crucial, especially in warm weather.

    • We strongly encourage you to bring a reusable water bottle.

    • Free water refill points are available throughout the arena and all campsite areas.

    • Refill regularly to stay safe and comfortable across the weekend.

    Footwear & Ground Conditions

    • The festival takes place on a rural country estate, and the ground can become uneven, muddy, or slippery depending on the weather.

    • Please wear suitable footwear.

    • We recommend packing waterproof clothing and warm layers for the evenings, as temperatures can drop after sunset.

    Being prepared for changing weather conditions will help ensure you have a safe and enjoyable festival experience.

Security and Welfare

  • We take a number of steps to reduce our environmental footprint and keep the land healthy for future years:

    Reducing Carbon Emissions

    • We use hybrid machinery and HVO-fuel generators where possible to significantly reduce carbon emissions across site operations.

    • We work closely with suppliers to consolidate deliveries, reducing the number of vehicles and miles travelled.

    • Our transport and logistics plan aims to keep unnecessary trucks off the road and avoid wasteful movements.

    Cutting Single-Use Plastics

    • We are working towards a single-use-plastic-free site, including all crew, artists, suppliers and traders.

    • Bars will operate a reusable cup scheme.

    • Traders will be required to use biodegradable or recyclable packaging.

    Supporting Sustainable Trading

    • Food traders are encouraged to use organic, local and seasonal produce where possible.

    • We prioritise traders who meet strong environmental criteria.

    Protecting the Estate

    • Dedicated teams monitor the site throughout the weekend to prevent damage to the land and wildlife.

    • Clear waste stations, recycling points and water refill points are available across the arena and campsites.

  • We all have a role to play in keeping GemFest clean, safe and sustainable. Here’s how you can help:

    Respect the Land

    • Do not urinate on the ground - use the toilets provided at all times.

    • Stick to marked paths and camping areas to avoid damaging plants and wildlife.

    Keep Your Campsite Clean

    • Bring reusable items where possible (cups, cutlery, bottles).

    • Use the bins and recycling points provided - sort your waste correctly.

    • Leave your pitch exactly as you found it. Take ALL tents, chairs and belongings home.

    Reduce Plastic

    • Bring a reusable water bottle - refill it at free water points across the site.

    • Avoid single-use plastics and opt for biodegradable products where possible.

    Travel Responsibly

    • Use trains, shuttle buses or car share where possible.

    • Avoid unnecessary trips in and out of the festival once on site.

    Think Before You Bring

    • Only bring what you genuinely need for the weekend.

    Avoid items that are disposable or cheap and likely to be abandoned.

Sustainability & Environment

  • Contact: info@pulluprecordings.co.uk

  • Trading applications for GemFest 2026 are now open. If you’d like to trade at the festival, please complete the application form linked HERE.

  • On-Site: Lost Property is managed at the Information Point. If you find an item, please hand it in here. 

    Guests can also visit the Information Point to check for lost items at any time during the festival, or you can use Foundbase via this link to record a lost item digitally.

    Post-Event: After the festival, please visit Foundbase via this link to record your missing item. Found items will be kept for up to four weeks following the event. After this period, any unclaimed items will be donated to charity or securely disposed of. All reasonable efforts will be made to reunite items with their owners before this takes place.

  • We value our relationship with the local community. 

    If you live nearby and have any questions, concerns or feedback, our team is here to help. Please get in touch via info@pulluprecordings.co.uk and we’ll respond as soon as possible. 

    Local Resident Tickets are available for those living within the designated area. If you think you may qualify, drop us an email and we’ll be happy to guide you through the process.

  • For all other enquiries, including event information, accessibility, or anything else you need assistance with, please reach out to us at info@pulluprecordings.co.uk. Our team is on hand to support you.

  • To view our full terms and conditions, please click here.

Other Information

Getting To GemFest

  • Yes — all vehicles that plan to park on site require a valid parking pass.

    Parking is pre-book recommended. Limited parking tickets may be available on arrival subject to availability.

    1. Follow signage for Diamond Gate

    2. Your parking pass will be scanned on entry into the Car Park

    3. You will be directed into the correct parking area

    4. Once parked, head towards the festival entrance for ticket scanning and wristband exchange

    Please follow signage for your ticket type:

    • General Admission

    • VIP

    • Accessibility

    • Glamping

    • Camper Van

  • Accessible Parking: Approx. 30–40 metres

    Car Park 1: Approx. 50–100 metres

    Car Park 2: Approx. 100–150 metres

    Car Park 3: Approx. 170–300 metres

    Car Park 4: Approx. 320–380 metres

    Distances are approximate and may vary depending on your exact parking position.

Travelling By Car

  • Chippenham is the closest train station to GemFest.

    Shuttle buses will operate between Chippenham Station and the festival site throughout the event.

    Shuttle bus tickets must be purchased in advance as a separate add-on ticket. Please ensure you purchase the correct departure time before travelling.

  • Shuttle buses operate between Chippenham Station and the festival site throughout the event.

    Shuttle bus tickets are:

    • Separate add-on purchases

    • Checked/scanned before boarding

    • Valid for the departure time shown on your ticket

    • Please arrive at least 20 minutes before your scheduled departure time.

  • The pickup point will be clearly signposted at Chippenham Station.

    Please follow GemFest signage upon arrival at the station.

    Our shuttle bus reps will also be on-site to help direct customers.

  • The shuttle journey is approximately 30 minutes.

    Please allow additional time during peak arrival periods due to traffic and festival ingress delays.

  • This cannot be guaranteed and customers should travel using the departure time stated on their ticket where possible.

  • No — trolleys are not permitted on shuttle buses due to space limitations.

    Please pack accordingly if travelling via shuttle bus.

  • Return shuttle buses depart from the same location customers are dropped off at when arriving to site.

    Return departures operate on a first come, first served basis.

    Please expect delays during peak departure periods.

    The return shuttle schedule will be shared directly with shuttle ticket holders.

  • If you miss your scheduled departure, you will only be able to board the next available shuttle with space available.

  • Any delays will be communicated by our shuttle bus reps at the pickup location.

Travelling By Train and/or Shuttle Bus

  • Please follow signage for:

    • Diamond Gate

    • Pick-Up / Drop-Off

    The walk from the drop-off area to the festival entrance is approximately 60–80 metres.

  • Yes — taxis, Ubers and private drop-offs may all use the designated pick-up/drop-off area.

  • Vehicles may wait for a maximum of 10 minutes only.

    Please ensure all belongings are ready before arriving at the drop-off point to help keep traffic moving.

  • No.

    Due to the surrounding road network, customers are not permitted to walk to or leave the festival site on foot.

    All arrivals and departures must be via approved vehicle transport only.

  • Yes.

    The pick-up/drop-off area will remain signposted and operational during nighttime collection periods.

Pick-Up / Drop-Off

  • Accessible parking is located via Diamond Gate.

    Please follow signage for:

    • General Car Park

    • Accessible Parking

    Once you arrive at the car park entrance, please mention to our parking team that you have accessible parking and they will happily direct you to the correct area.

  • Yes.

    Accessible parking requires:

    • Pre-approval

    • A valid accessible parking pass

    Customers without a valid accessible parking pass will not be permitted access to the accessible parking areas.

  • Yes.

    Dedicated accessibility entry lanes will be available at the main festival entrance.

    Please follow signage on approach to the entrance.

  • No — there is currently no buggy or shuttle transport available from the car parks.

  • The accessible campsite is located immediately on the right-hand side as you enter the campsite area.

    This area is reserved for customers with pre-approved accessible access only.

  • Yes — prescription medication is permitted.

    Please ensure:

    • Medication is in its original packaging

    • The prescription label matches your ID where possible

    Our welfare and security teams may ask questions regarding medication on entry.

  • Yes — accessible toilets are available throughout the festival site, including within the accessible campsite area and are accessible via a RADAR key.

    Locations will be shown on the festival site map.

  • Yes.

    Customers looking for a quieter environment or support during the event are welcome to visit the Welfare Area at any time throughout the festival.

Accessibility Arrival Information

  • No.

    Customers may only arrive and depart via approved transport methods such as:

    • Car

    • Shuttle Bus

    • Taxi / Pick-Up / Drop-Off

    Pedestrian arrivals and departures are not permitted due to the surrounding road network.

  • Once you arrive at the main entrance:

    1. Join the correct queue lane for your ticket type

    2. Have your ticket ready for scanning

    3. Exchange your ticket for your festival wristband

    4. Proceed through security and bag searches

    5. Enter the festival and campsite areas

    Please follow all signage and steward instructions on arrival.

  • Yes.

    Separate queue lanes will be available for:

    • General Admission

    • VIP & Glamping

    • Accessibility

    • Support Artists

    • Guestlist

    Please follow signage on approach to the entrance.

  • Yes.

    All customers are subject to security and bag searches on entry.

    Please ensure you review the prohibited items list before travelling to site.

  • Yes — re-entry is permitted during gate opening hours only.

    Please note:

    • Wristbands must remain attached at all times

    • Alcohol may not be brought back into the festival upon re-entry

  • Yes.

    Mobile signal may be limited around the festival site. Please ensure all tickets, parking passes and shuttle tickets are downloaded before travelling.

Arrival & Entry Information

  • Customers are free to camp where they choose within the general camping areas provided.

    Please follow steward instructions on arrival and be respectful of surrounding campers when choosing your space.

  • No — campsite areas are not individually named.

    Stewards will be available throughout the campsites to help direct customers towards available camping space.

  • Yes.

    You are welcome to save reasonable space for friends arriving later where possible. However, please be considerate of surrounding campers and available space.

  • Yes.

    The following camping areas are restricted and require the relevant ticket or accreditation:

    • Accessible Campsite

    • VIP Camping

    • Glamping Areas

    Customers without the correct access will not be permitted entry into these areas.

  • Yes — trolleys are permitted into the festival and campsite areas.

    However, we strongly advise packing lightly where possible as trolleys may slow down security searches and entry times.

  • Yes.

    Stewards will be present throughout the campsite areas to assist with:

    • Directions

    • Space management

    • Welfare concerns

    • General customer support

  • Please pack responsibly and only bring what you genuinely need for the weekend.

    We strongly encourage customers to avoid bringing single-use items wherever possible and help us reduce unnecessary waste across the festival site.

    Please only bring equipment, camping gear and belongings that you intend to take home with you after the festival.

    Any reusable or unwanted camping equipment can be donated to our local charity partner on departure from the festival on Monday. Donation points will be clearly signposted exit.

Campsite Information